Form Customer Feedback Questionnaire Section 1: Customer Information 1. Name 2. Company Name 3. Position/Department 4. How long have you been a customer of our company? Less than 6 months 6-12 months 1-3 years Over 3 years Section 2: Product Quality & Delivery 5. How would you rate the quality of our converted paper products? Excellent Good Fair Poor 6. How consistent is the quality of the products you receive? Very consistent Mostly consistent Occasionally inconsistent Often inconsistent 7. How satisfied are you with our delivery timelines? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 8. Have you experienced any issues with packaging or shipment conditions? No Issues Minor issues Major issues Comments Section 3: Customer Service Experience 9. Which of our services do you use most frequently? Buying Finished Goods Slitting or Rewinding Sheet Cutting Laminating/Coating Printing/Labeling Custom Converting Other... 10. How satisfied are you with our customer service plan and support? Excellent Good Fair Poor 11. How satisfied are you with our order handling procedures? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 12. How easy or difficult is it to communicate with our technical support team? Very easy Easy Average Difficult Very difficult Section 4: Sales Team Experience 13. How knowledgeable are our sales representatives about products and services? Very knowledgeable Knowledgeable Somewhat knowledgeable Not knowledgeable 14. How responsive are our sales representatives to your inquiries or requests? Very responsive Responsive Occasionally slow Unresponsive 15. How would you rate the professionalism of our sales team? Excellent Good Fair Poor 16. Do you feel that our sales team understands your company's needs? Strongly agree Agree Neutral Disagree Strongly disagree 17. Additional comments about your experience with our sales representatives Section 5: Improvement & Feedback 18. How likely are you to recommend our company to others? Very likely Likely Not sure Unlikely 19. What do you like most about our products or services? 20. What aspects of our services could be improved? 21. Are there any additional converting services or paper grades you'd like us to offer? 22. Do you have any other suggestions or concerns? Section 6: Follow-Up 23. Would you be open to a short follow-up call or visit to discuss your feedback? Yes No
